Listen to events from your Bot; this is useful to make your website react to the ongoing conversation on the webchat.

Built-in Events

There are Built-In events you can use to customize the behaviour of your application.
Here is a comprehensive list of the predefined events on the platform:

Event	Description	Payload
CLSTR_WEBCHAT_INITIALIZED	Webchat initialized and interlocutor created.	null
CLSTR_USER_OPENED_CHAT	The webchat window has been opened by the user.	null
CLSTR_USER_CLOSED_CHAT	The webchat window has been closed by the user.	null
CLSTR_USER_REPLIED	The user sent a reply to the bot in the webchat.	Last reply send by user, as a string.
CLSTR_USER_INTERACTED	The user interacted with the webchat	Last reply send by user, Last button clicked by the user Last menu item clicked by the user format : { type: string, label: string }
CLSTR_BOT_SWAPPED	The bot was successfully swapped.	Bot id of the new bot, as a string.
CLSTR_USER_SWAPPED	The user was successfully swapped.	User Id of the new user, as a string.
CLSTR_USER_AUTOCOMPLETE_SELECTED	The user used autocomplete	Label of the autocomplete selected
CLSTR_USER_LINK_CLICKED	The user clicked on a link ( text or card )	Url and label of the link. format : { url: string, label: string }
CLSTR_AGENT_TAKE_CONTROL	The agent take control of the conversation	null
CLSTR_AGENT_RELEASE_CONTROL	The agent release control of the conversation	null

Custom Events

Use the Send Event action to send a custom event from one of the steps of your stories.

When listening to the event, take care of using the exact same syntax as the one configured on the Send Event action of your bot.