Creates a zendesk ticket.
Available on :
- all platforms
| Attribute | Type | Required | Description |
|---|---|---|---|
| type | str | ✓ | always create_zendesk_ticket_action |
| ticketType | str | the desired ticket type (can be question, incident, problem, task) | |
| ticketPriority | str | the desired ticket priority (can be urgent, high, normal, low) | |
| description | str | ✓ | correspond to the first message (length >= 5 and length <= 1500) |
| subject | str | correspond to the ticket title (length <= 100) | |
| groupID | str | the desired group id (length <= 24 and only digits) | |
| assigneeID | str | the desired assignee id (length <= 24 and only digits) | |
| tags | str | permit to add custom Tags/Markers (array length <= 10, tags length <= 80) | |
| user.name | str | the user name (length <= 100 | |
| user.email | str | the user email (length <= 100) | |
| user.phoneNumber | str | the user phone number |
{
"type": "create_zendesk_ticket_action",
"ticketPriority": "low",
"ticketType": "question",
"subject": "I m the title",
"description": "I m the first message",
"assigneeID": "7777777",
"groupID": "6666666",
"tags": [
"yolo"
],
"user": {
"email": "[email protected]",
"name": "tintin",
"phoneNumber": "0611654852"
}
}